In New Zealand, The Consumer Guarantees Act (CGA) is a law designed to protect consumers and ensure they receive high quality goods and services. Here are some sample clauses for The Consumer Guarantees: 

 

Quality of Goods: We guarantee that all goods sold by us are of acceptable quality, fit for their intended purpose and free from defects.

 

Warranties: All goods sold by us come with a manufacturer’s warranty or a warranty provided by us, which will be honoured in accordance with the terms of the warranty. 

 

Consumer Rights: We acknowledge that you have certain rights under the Consumer Guarantees Act, including the right to receive goods that are of acceptable quality and fit for their intended purpose, and that these rights cannot be excluded or limited by us. 

 

Remedies: If you receive goods that are faulty, damaged or not as described, you have the right to a remedy under the Consumer Guarantees Act. This may include a repair, replacement or refund, depending on the circumstances.​

 

Exclusions: We do not exclude or limit any rights you may have under the Consumer Guarantees Act or any other applicable law. Any terms and conditions that attempt to do so are void.​

 

Liability: We will not be liable for any indirect, special or consequential loss or damage arising from your use of the goods or services provided by us, unless that loss or damage was caused by our negligence or breach of the Consumer Guarantees Act.​

 

Disputes: If you have any disputes with us in relation to the goods or services we have provided, we will make every effort to resolve those disputes promptly and fairly.

 

If we are unable to reach a resolution, you may have the right to refer the matter to a dispute resolution scheme or the courts.